Location: India: Bangladesh, India, Estonia

Only Female candidate.

Req ID: 314538

Shift: Days

Employment Status: Regular - Full Time or Freelancer

 

Qualifications

• Customer relationship management: 2 years (Preferred).

• Project leadership: 1 year (Preferred).

• Only US English(Spoken Preferred).

Full Job Description

Yami United is looking for great people to join our team!!

Yami United delivers world-class customer ondemand and digital service to major brands across the globe.

Job Summary:

The Senior Account Manager Position is responsible for leading the Account Management team in delivering exceptional customer ondemand service for all clients by effectively managing contractual processes and procedures.

Project Manage the Client Transition Process when new clients sign on. Onboarding Clients along and assisting with training Coordinate all client service activities throughout operational function areas, i.e.: production, receiving,  IT etc. Assist in scheduling regular online meetings with clients and managing the process. Partner with operations management staff to implement client programs and processes on behalf of the client’s needs. Generate client billing information.

 

• Proven client relationship building
• Results oriented, proactive, strong multi-tasking features and troubleshooting abilities.
• Ability to conceptualize integrated solutions for business problems to help clients achieve goals
• Experience in Microsoft Office – Word, Excel, and will need to learn order processing, management system (in order).
• Excellent written and verbal communication skills including the use of the internet.